Warranty

This is the version effective 11 October 2026.

This warranty is given by NET WIZARDS L.L.C, Al Quoz Industrial Area 4, Dubai. It is in addition to your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection, and does not limit them.

1. What is covered

1. Defects in the materials or manufacture of the box, including its doors, locks, keypad and electronics.
2. Defects in our installation work, such as the anchoring or the wiring we fitted.

2. How long

1. The warranty lasts 2 years from the day the box is installed and handed over to you.
2. A repaired or replaced box keeps the remaining time of the original warranty.

3. What we do

1. We repair the box at your villa, or replace it or the faulty part, at no cost to you.
2. We decide whether to repair or replace, unless the law gives you that choice.
3. The repair or replacement includes the technician’s visit and labour.

4. What is not covered

1. Damage from forced entry, break-in attempts or vandalism.
2. Damage from accidents, such as a vehicle hitting the box.
3. Damage from misuse, or from using the box other than as described in our instructions.
4. A box that anyone other than us has moved, re-anchored, opened, repaired or modified.
5. Damage from power surges or faults in your electrical supply.
6. Damage from weather or water beyond what the box is rated for. The box’s outdoor rating has not yet been confirmed by the manufacturer [IP RATING, TO CONFIRM].
7. Parts that wear out in normal use and are meant to be replaced, such as batteries, if the box has any [BATTERY, TO CONFIRM].
8. Normal wear and cosmetic changes, such as scratches, fading or surface rust that do not affect how the box works.
9. Problems caused by your Wi-Fi, your internet connection or your power supply.

5. How to claim

1. Contact us at sales@netwizards.ae or on +971 4 33 66 540, with your order number or the serial number on the label inside the upper door.
2. Describe the problem. Photos help.
3. We will arrange a technician’s visit.

6. Language

This warranty is published in Arabic and English. If the two versions differ, the Arabic version prevails.