صندوقيSandooqiالعربية

Terms of Sale

Version2026-10-11
Effective11 October 2026

Draft for legal review. Not yet in force.

This is the version effective 11 October 2026.

1. Who we are

  1. Sandooqi (صندوقي) is a product of NET WIZARDS L.L.C, Al Quoz Industrial Area 4, Dubai, United Arab Emirates, trade licence [TRADE LICENCE NUMBER, TO CONFIRM], VAT registration number [TRN, TO CONFIRM].
  2. In these terms, “we”, “us” and “our” mean NET WIZARDS L.L.C. “You” means the person who places the order.
  3. You can reach us at sales@netwizards.ae or on +971 4 33 66 540.

2. What these terms cover

  1. These terms apply when you buy a Sandooqi box with its installation on our website.
  2. The app and the cloud platform that work with the box are covered by our Terms of Use. How we handle your personal data is in our Privacy Policy.
  3. You must accept these terms, the Terms of Use and the Privacy Policy before you place an order. We keep a record of the version you accepted and when.
  4. Nothing in these terms limits the rights you have as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Modern Technology Trade. Where these terms and the law differ, the law applies.

3. The product

  1. The Sandooqi box is a steel parcel box with two lockable doors, a keypad and a connection to your home Wi-Fi. It is described on our website.
  2. The price includes the box, its delivery to your villa, anchoring at your gate, connection to your Wi-Fi, and a test with you at handover.
  3. The box’s outdoor rating has not yet been confirmed by the manufacturer [IP RATING, TO CONFIRM]. We will state it on the website once it is confirmed.

4. Where we sell and install

  1. We install only at villas in the cities of Dubai, Sharjah, Ajman and Umm Al Quwain.
  2. We do not serve the other emirates yet. If you place an order for an address outside these cities, we will cancel it and refund you in full.
  3. Our Installation and Service Area page explains the installation in detail.

5. Price and VAT

  1. The price of one box, installed, is AED 3,900 before VAT. VAT at 5% is added on top, so you pay AED 4,095 for one box.
  2. The order page shows the price before VAT, the VAT and the total before you pay.
  3. We may change our prices at any time. A change does not affect an order that you have already placed.
  4. The first year of the Sandooqi platform is included in the price of the box. From the second year the platform is a paid yearly plan, as set out in the Terms of Use. Nothing is charged for the plan when you buy the box.
  5. We issue a VAT invoice for every payment.

6. Placing an order and paying

  1. You choose the number of boxes, give the installation address and choose a preferred installation day and time window.
  2. You pay on the secure payment page of our payment provider, Stripe, in UAE dirhams (AED). Your card number never reaches our servers.
  3. A contract between you and us is formed when your payment is confirmed. We then send you a confirmation with your order number and your VAT invoice.
  4. For 20 boxes or more, please ask us for a community quote. Such orders are made on separate written terms.

7. Booking and changing the installation

  1. The day and time window you choose on the order page is a preference. We confirm the exact time by WhatsApp or by phone after payment.
  2. You can move the installation free of charge if you tell us at least 24 hours before the confirmed time.
  3. If our technician cannot reach the villa or nobody is home at the confirmed time, we will contact you to agree a new time.

8. What you need to do

  1. Make sure an adult is at home for the installation. They set the owner’s PIN and sign the handover.
  2. Make sure there is a power socket within reach of the place where the box will stand.
  3. Make sure your home Wi-Fi reaches the gate with a usable signal.
  4. Make sure you are allowed to drill into and anchor to the ground or wall at the chosen place. If you rent the villa, or live in a community with rules on what may be fixed at the gate, you are responsible for getting the landlord’s or the community’s approval before the installation.
  5. Tell us before the installation about anything that could affect the work, such as pipes or cables under the chosen place.

9. The site check

  1. Our technician checks the site before mounting the box.
  2. If the technician finds that the box cannot be installed safely or properly at your villa, and no other place can be agreed with you, we will cancel the order and refund you in full.

10. Handover, ownership and risk

  1. At the end of the installation the technician tests both doors and the keypad with you, and you sign the handover on the technician’s phone. The technician also takes photos of the installed box.
  2. You own the box from the handover. The risk of loss or damage to the box passes to you at the handover.
  3. The box is activated at the handover. The warranty and the included first year of the platform start on that day.

11. Cancellations, refunds and warranty

  1. You can cancel your order and get a full refund before our technician arrives. Our Refund and Cancellation Policy explains when else you get a refund and how.
  2. The box comes with a 2-year warranty, explained in our Warranty.

12. Our responsibility

  1. We are responsible for loss or damage that is a foreseeable result of our breaking these terms or of our negligence.
  2. We are not responsible for loss that was not foreseeable, or for loss caused by events outside our reasonable control.
  3. Nothing in these terms limits our responsibility where UAE law does not allow it to be limited.

13. Law and disputes

  1. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
  2. Please contact us first if something goes wrong. If we cannot resolve it, the courts of Dubai have jurisdiction, without affecting your right to complain to the consumer protection authorities.

14. Language

These terms are published in Arabic and English. If the two versions differ, the Arabic version prevails.

15. Changes to these terms

We may update these terms. A new version applies to orders placed after it is published. The version you accepted applies to your order.