This is the version effective 11 October 2026.
This page is part of our Terms of Sale.
1. Where we install
- We install at villas in the cities of Dubai, Sharjah, Ajman and Umm Al Quwain.
- Installation in these cities is included in the price of the box.
- We do not serve the other emirates yet.
2. When we install
- Installations take place Monday to Thursday and on Saturday.
- You choose a morning window, 09:00 to 12:00, or an afternoon window, 13:00 to 17:00.
- You choose a preferred day when you order. We confirm the exact time by WhatsApp or by phone after payment.
3. Changing the time
- You can move the installation free of charge if you tell us at least 24 hours before the confirmed time.
- If nobody is home when the technician arrives, we contact you to agree a new time.
4. What the technician does
- Site check. The technician checks the chosen place at your gate with you.
- Mounting. They anchor the box and photograph it.
- Power. They connect the box to power.
- Wi-Fi. They connect the box to your home Wi-Fi.
- Linking. They link the box to your villa in the Sandooqi platform.
- Test. They open both doors from the app and test a code at the keypad.
- Your PIN. You set the owner’s PIN on your own phone.
- Handover. You sign on the technician’s phone. The technician takes the final photos. The box is then active, and the warranty and the included first year of the plan start.
5. What you need
- An adult at home for the whole visit.
- A power socket within reach of the box.
- Home Wi-Fi that reaches the gate.
- Permission to drill and anchor at the chosen place, including any landlord or community approval.
6. If the box cannot be installed
If the site check finds that the box cannot be installed safely or properly, and no other place can be agreed with you, we cancel the order and refund you in full.
7. Language
This page is published in Arabic and English. If the two versions differ, the Arabic version prevails.